As a spa guest you are expected to:
- For leisurely enjoyment of your full treatment, please arrive at least 10-15 minutes before your time. and inform therapists of any medical conditions, pregnancy or medications you are taking.
- Please note that your scheduled time is your time. If you arrive late, you will be charged for the entire session and will only be granted the remainder of the session. Generally, undress completely for body services, your therapist will keep your body draped in dry services and only expose area to be worked upon.
- Allow the therapist to perform a service as reserved and timed.
- Give the therapist feedback as to your comfort and special troubled areas.
- Relax … that's generally why you are in the spa. Enjoy, benefit and allow others to "do for you".
- Know that you are in a professional spa therapy operations and do not expect anything other than therapeutic or spa services.
- Know that you may be silent or quietly talkative.
- Share public space respectfully with other spa goers.
- Do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children.
- Relax, yet respect that the room must be prepared and used for the next client; so know that you must vacate treatment room upon completion of service within a reasonable amount of time.
- Give honest feedback to the therapist, owner, receptionist, etc., as operation personnel cares to know if your spa experiences was as expected.
- As in all services-related businesses it is common practice to tip the person who has done a good job to the satisfaction of the customer. The rule of thumb in day spas is 15%-20% of the cost of service.
- To maintain a tranquil environment, we ask that you are respectful of others' privacy, speak softly, and deactivate any disruptive communication devices, such as cell phones or pagers.